Atlassian’s 2025 State of Incident Management research study surveyed over 500 software developers, IT professionals, and IT decision makers (ITDMs) across the US about IT Service Management (ITSM).

In your weekly round-up of the questions asked by readers of CIO, Computerworld, CSO, InfoWorld, and Network World we learn how to make IT operations more efficient; how CISOs can restore trust after ...